Privacy Policy

Last updated: 10 April 2026

Controller / operator: Chalice Pharmaceuticals / Chalice Health (“we,” “us,” “our”).
Contact: info@chalicepharm.com
US office: Dallas, TX (as shown on the site’s contact page).

1. Scope

This Privacy Policy describes how we collect, use, disclose, and protect information when you use our website, portals, and related services (collectively, the “Services”).

2. Information we collect

2.1 You provide directly

Account & profile: name, email, phone, organization, role, country/region, address details (e.g., billing/shipping where applicable).
Quote requests: product interests, commercial preferences (e.g., target price, currency, generic equivalents), delivery expectations, free-text requirements, and file uploads such as prescriptions, facility licenses, and supporting regulatory documents.
Facility registration: organization and contact details, facility type, regulator license number, website, and uploaded license and regulatory documents.
Messages: content you send in quote-related messaging available in your account.
Contact forms: information you submit through site forms (e.g., name, email, organization, message).

2.2 Automatically

Technical data: IP address, device/browser type, general location derived from IP, pages viewed, referring URLs, timestamps.
Cookies & similar technologies: as described in Section 7.

2.3 Payment information

Payments may be processed by third-party payment providers (e.g., payment processors integrated with our store). We generally receive transaction status and limited payment metadata, not full card details, which are handled according to the processor’s policies and PCI standards.

3. How we use information

We use information to:

Provide, operate, and improve the Services (including quotes, orders, and account features).
Verify organizations and eligibility to receive quotations or supply (including review of licenses and documents you submit).
Communicate about quotes, orders, account status, approvals or rejections, and support.
Process transactions, prevent fraud, and enforce our terms.
Comply with law, respond to lawful requests, and protect rights, safety, and security.
Analyze usage in aggregated or de-identified form where permitted.

4. Legal bases (where required, e.g., EEA/UK)

We rely on: contract (to fulfill quotes/orders and accounts); legitimate interests (security, fraud prevention, service improvement, B2B relationship management); legal obligation; and, where applicable, consent (e.g., certain cookies or marketing, if used).

5. Sharing of information

We may share information with:

Service providers that host the site, send email, provide analytics, customer support tools, or payment processing—under contracts that require appropriate protection.
Professional advisers (lawyers, auditors) when necessary.
Authorities when required by law or to protect rights and safety.
Business transfers in connection with a merger, acquisition, or asset sale (with notice where required).

We do not sell your personal information as “sale” is defined under typical US state privacy laws, and we do not use your data for third-party behavioral advertising unless we disclose otherwise and offer required choices.

6. International transfers

If you access the Services from outside the United States, your information may be processed in the United States or other countries where we or our providers operate. We use appropriate safeguards where required by law.

7. Cookies

We and our providers may use cookies and similar technologies for essential site operation, security, preferences, and, if enabled, analytics. You can control cookies through your browser; disabling some cookies may limit functionality.

8. Retention

We retain information as long as needed to: provide the Services; meet legal, tax, and regulatory record-keeping; resolve disputes; and enforce agreements. Uploaded documents and quote/order records may be retained for compliance and auditability unless a shorter period is required by law.

9. Security

We implement reasonable technical and organizational measures to protect information. No method of transmission or storage is 100% secure.

10. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, restrict or object to certain processing, port data, or withdraw consent. You may also have rights to appeal decisions.
US state residents: You may have additional rights under applicable state laws (e.g., access, deletion, opt-out of certain processing, non-discrimination).
To exercise rights: contact us at info@chalicepharm.com. We may verify your request as permitted by law.

11. Children

The Services are directed to business and professional users, not children. We do not knowingly collect personal information from children under 16 (or the age required in your jurisdiction).

12. Third-party links

Our site may link to third parties. Their practices are governed by their own policies.

13. Changes

We may update this Policy by posting a revised version and updating the “Last updated” date.

14. Contact

info@chalicepharm.com
Chalice Pharmaceuticals / Chalice Health — Dallas, TX, United States